1. Introduction
Crispy Sea Salt Chicken ("we", "us", "our"), operated by Heng Kee ts Enterprise (CT0166033-X), respects your privacy. This Privacy Policy explains what personal information we collect when you place an order or contact us, how we use it, and how it is protected.
2. Information We Collect
When you place an order through our website, we collect:
- Your name
- Your phone number (WhatsApp)
- Your delivery address (if you choose delivery instead of self-pickup)
- Details of the products you ordered and the total amount
We do not collect payment card details, banking passwords, or Touch'nGo account credentials through our website. Payment is made directly through your own Touch'nGo app or DuitNow transfer, and payment confirmation is shared with us manually by you via WhatsApp.
3. How We Use Your Information
- To process and fulfil your order
- To contact you via WhatsApp regarding your order, delivery, or pickup arrangements
- To keep a record of orders for our own business and accounting purposes
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Where Your Information Is Stored
Order details submitted through our website may be stored in a private Google Sheet accessible only to our business, and may trigger an automated email notification to us. We take reasonable steps to keep this information secure, but no method of electronic storage is 100% secure.
5. Third-Party Services
Our ordering process relies on the following third-party services, each with their own privacy practices:
- WhatsApp — used to receive your order confirmation and payment receipt
- Google Sheets / Google Apps Script — used to store order records
- Touch'nGo / DuitNow — used by you directly to make payment; we do not process or store your payment credentials
- Google Maps — used to show our stall location
6. Your Rights
You may contact us at any time to request access to, correction of, or deletion of the personal information we hold about you, subject to any legal or accounting record-keeping requirements we must comply with.
7. Children's Privacy
Our website and services are not directed at children, and we do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Phone / WhatsApp: 019-602 2089
- Email: order@crispyseasaltchicken.com
- Address: 25-G, Jalan Senangin, Taman Tanjong, Tanjong Sepat 42800, Selangor